LvMnflyboi
September 30, 2000, 01:42 PM
I find it very simple, We are there for safety, and if I have a problem with who's in the exit row (even if it's attitude), YOU'RE OUTTA THERE. I am definitely gonna move ya. I don't simply ask the exit row pax if they have read the card and are willing to help us. I go a little further in depth when I brief them.
I brief them loudly (letting other passengers nearby hear me) I ask if they are flying with ANYONE else in the cabin (because if they are, I don't want them there, I want their mind to be on that window, not on their best friend of 20 years) I make sure they look at the placard on the window to see that the window weighs 44 pounds (for example) and what to do with it (not laying it in the cabin and to put it on the wing and push it away). I say to them if they can not handle this and help us evacuate everyone on board, tell me now and I will move you. (I make sure ever pax in those rows answer me with a yes or a nod, if NOT I single them out and say ARE YOU WILLING TO DO THIS???) I also remind them about keeping their luggage pushed all the way under and to keep shades open on take off and landing.
It takes me a whole 30 seconds to do all this and if there is a problem later on, I don't tollerate it, I ask them to get up and move (but I haven't had any major problems so far, with forcing anyone to change, thank goodness)
By giving them this type of briefing, I have found they are MUCH more imformed just in case we could't get back to them to give them a further briefing in a sudden emergency. AND by doing this it clearly lets them know that as a flight attendant who is there for safety, I CAN AND WILL MOVE YOU if I don't feel u can handle the situation (It puts the fear of discrimination aside and lets us concentrate on safety).
The responses from passengers since I started briefing this way has been MUCH better, and some have even thanked me, I've even had other crew members (some quite senior to me) compliment me on such a thorough briefing.
By the way, this way of briefing was suggested to me by a fellow flight attendant who has flown several more years then I have.
Whoever he was "Thank You"
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LvMnflyboi
I brief them loudly (letting other passengers nearby hear me) I ask if they are flying with ANYONE else in the cabin (because if they are, I don't want them there, I want their mind to be on that window, not on their best friend of 20 years) I make sure they look at the placard on the window to see that the window weighs 44 pounds (for example) and what to do with it (not laying it in the cabin and to put it on the wing and push it away). I say to them if they can not handle this and help us evacuate everyone on board, tell me now and I will move you. (I make sure ever pax in those rows answer me with a yes or a nod, if NOT I single them out and say ARE YOU WILLING TO DO THIS???) I also remind them about keeping their luggage pushed all the way under and to keep shades open on take off and landing.
It takes me a whole 30 seconds to do all this and if there is a problem later on, I don't tollerate it, I ask them to get up and move (but I haven't had any major problems so far, with forcing anyone to change, thank goodness)
By giving them this type of briefing, I have found they are MUCH more imformed just in case we could't get back to them to give them a further briefing in a sudden emergency. AND by doing this it clearly lets them know that as a flight attendant who is there for safety, I CAN AND WILL MOVE YOU if I don't feel u can handle the situation (It puts the fear of discrimination aside and lets us concentrate on safety).
The responses from passengers since I started briefing this way has been MUCH better, and some have even thanked me, I've even had other crew members (some quite senior to me) compliment me on such a thorough briefing.
By the way, this way of briefing was suggested to me by a fellow flight attendant who has flown several more years then I have.
Whoever he was "Thank You"
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LvMnflyboi