View Full Version : UA & UAExpress experiences
March 29, 2002, 12:26 PM
I recently travelled a bunch in the US, using UA... I`d like to say that the flight attendants were all great and super friendly! So THANX!
BUT... on this one flight... operated by United Express... I couldn`t believe my eyes:
The FA had her crew rollercase (with crew tags on it and everything) stowed under the seat at the emergency exit row!!!!! When a pax wanted to move it, she just pushed the bag all the way under the seat and said he could move to another seat if it bothered him. Now PLEASE somebody tell me that this is NOT your standard procedure!!! I'm in schock!!
[ 03-29-2002: Message edited by: ifly ]
[ 03-30-2002: Message edited by: ifly ]</p>
March 29, 2002, 02:53 PM
Sorry about that mate. First of all ALL United Express flights are not owned and operated by United. They are contracted to other airlines such as Skywest, Atlantic Coast and so on. They wear UAL uniforms with UA Colored Planes but they are NOT UA. Also I do know by fact that Express Crews are allowed one small Tote in the closet up front and then the rollaboard is to be checked a Operating Crew baggage in the CARGO HOLD. Sorry you had to see that. There are FA's still out there that are outright AWFUL. Cheers images/icons/wink.gif
April 2, 2002, 01:39 PM
most of my experiences with UA have been really good.
i've flown the 727/737/747/757/767-300/777 on UAL only in Y but i think the service beats American and Northwest by miles.
the seats are pretty nasty in Y. but look oh so nice in Business and First. have been upgraded to Y-PLUS many times an that 5 inches extra is great!
didn't like the no-TV screens on an 8-hour LHR-ORD on a 747 that was the most boring flight ever.
your crew are so friendly, well 9 out of 10.
i really do not see the point of untied.com or untied.org can't remember, it's just full of nasty UA stories. i can't stop raving about UA.
your guys on Shuttle were great too, best flight on a low cost ever!
not yet flown Express!
one bad flight. on a 777 sitting in front of Door 3 on the right, an FA was telling my seat partner of her voyages on the DC8 and DC-10 before moving to the 747 now the 777, whilst taking her shoes off and picking at her feet in her holey tights. i had to pass when she came up to offer me a drink, i was however tempted to say "if you've washed your hands"!
June 29, 2002, 03:26 AM
I work for Skywest Airlines here in LA. I do hope we are well recieved. I do read the surveys that United has us issue on some specific routes. We do come out very well in them. The only real gripes we get are from the standpoint of terminal access, since pax do not have jetway use. Also complaints of overhead bin size comes up. But where it really counts with customer satisfaction is where we do well. Who else is gonna stuff your face with snacks on an LAX-San Diego flight?!
July 9, 2002, 01:20 PM
Originally posted by Ryanair:
Do United Express and their airlines have websites?<font size="2" face="Arial, Verdana ">Yes
Here is SkyWest Airlines website (http://www.skywest.com)
July 9, 2002, 10:39 PM
Hmm... that doesn't sound like SkyWest... it's probably an ACA or AWAC UAX flight images/icons/smile.gif
I certainly am sorry that you had to be subject to that treatment, crew bags are required at SkyWest to go into the cargo hold. I didn't even know you could stow anything under the seat in front of you if seated in the emergency exit row (on our Brasilias, it's impossible), items if seated in that row should be placed in the overhead bins (or if too large, plane-checked and returned to you upon deboarding the aircraft)
July 9, 2002, 10:48 PM
Do United Express and their airlines have websites?
July 10, 2002, 02:00 AM
United Express is composed of a few different independantly owned airlines. We all have marketing agreements, and many of our aircraft are painted up to look like United. If you're on the West Coast you'll more than likely be flying on SkyWest. There are a handful of CRJ flights that depart from LAX and Fresno that are operated by Air Wisconsin/United Express. Your experience doesn't sound like SkyWest. There is one overhead bin that is restricted in both the Brasilia and CRJ. These bins are generally stocked with additional supplies for the flight, or equipment for the aircraft. There is ample space in closets for the flight crew to stow their luggage, and if it doesn't fit there, they will be taken into the cargo hold. I hope your next flight on United Express is a great one, no matter which carrier it is. Keep an eye out though, we each have our different personalities and services that set us apart. We are much more than just a bumpersticker on the side of a United looking aircraft. GO SKYWEST!! BTW....Check out our new 30th Anniversary plane...Looks GREAT
July 10, 2002, 02:14 PM
I certainly hope this was not a SkyWest Flight. Our policy manual specifically states that crew bags will not be stowed under row 8 [which is the row directly in front of the floor level emergency exit- aircraft right]- EMB-120 aircraft.
Best regards and Happy Flying!
[ 07-10-2002, 04:14 PM: Message edited by: pspfawill ]